FAQ

Frequently Asked Questions

Ticket Purchase

Where can I purchase tickets?

Online at CruisePB.com, via the mobile app, or at the ferry landing prior to departure. All tickets must be exchanged for a hop-on, hop-off wristband at the ticket booth prior to boarding.

As a reminder, the special fares do require ID confirmation when exchanged for the wristband.

Do you accept credit cards?

Yes. Visa and Mastercard are accepted online, within your account, and at the ticket terminal.

Can I get a refund?

Contact the customer service representative at customerservice@cruisepb.com and request a refund.

Can multiple tickets be purchased at one time?

Yes, the on-line ticketing and mobile app allow for purchase of multiple tickets.

Do children require a ticket?

Yes. Due to the limited seating onboard, every passenger, including small children that ride free require a ticket.

About Pensacola Bay Cruises

Where will the Pensacola Bay Cruises Operate?

The vessels Pelican Perch and Turtle Runner are homeported in Pensacola, at 750 Commendencia Street, Pensacola, FL 32502. The Pensacola Bay Cruises will operate between the City of Pensacola, Pensacola Beach, and Fort Pickens.

What are the departure times?

Please see Schedule.

Are there restrooms on the tour boat?

Yes.

Is smoking or vaping allowed?

No.

Is there outdoor seating?

Yes. There is interior and exterior seating.

Are there items that are prohibited from being brought on board?

Yes. Firearms, fireworks, and fuel are prohibited from being brought onboard.

Is WiFi available on board?

No. Please put down the personal devices and enjoy the natural beauty of Pensacola Bay.

Is there parking available near each cruise stop?

Yes. There is ample public parking at each cruise stop.

How long does the cruise last?

Approximately 50 minutes from Pensacola City to Pensacola Beach, 50 minutes from Pensacola Beach to Fort Pickens, and 30 minutes from Fort Pickens to Pensacola City.

Is there a shuttle service?

Seasonally, a free trolley currently runs on Pensacola Beach. Additionally, a tram service will operate at Fort Pickens in conjunction with the cruise schedule. This will allow our passengers to enjoy the beautiful Fort Pickens beaches.

Can people bring coolers, bikes, beach chairs?

The tour boats were designed with passenger storage space and bike racks. Storage space on the boats is fixed, so the operator may have to more specifically define the size and quantity of items brought on board by passengers.

Will food and beverages be sold on the vessels?

Alcoholic and non-alcoholic beverages are sold on board.

Are the vessels handicap accessible?

The vessels are accessible.

Are animals allowed on the tour boats?

Dogs weighing less than 35 lbs are permitted aboard on the outside decks and seating areas only, provided they are strictly controlled at all times. These parameters do not apply to service animals.  

Are groups allowed to rent the tour boats for special events?

Yes, a charter option is available. Please contact us for details.

Are vehicles allowed on the tour boats?

The vessels will not be able to transport vehicles. Parking is available at all departure points.

Using Your Ticket

How long are tickets usable?

Tickets are good until activated and exchanged for a hop-on, hop-off wristband.

Does my ticket expire?

No. They are valid until redeemed for the hop-on, hop-off wristband.

Are children allowed on the ferry without adult supervision?

Children 12 and under must be accompanied by an adult.

Are the tickets round trip?

Tour boat tickets will offer “hop-on, hop-off” privileges, allowing passengers to travel in either direction between the service’s three endpoints during the day.

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